Service & User Experience Design Studio
We help companies use technology and design to create ambitious service and product experiences that simplify lives and transform businesses.
Our design thinking led approach puts users at the centre of everything we do, transforming their interactions with your brand, improving their experience and driving customer acquisition and retention.
Q. Lab is where we solve problems together. It’s where we fan the sparks of creativity to turn our ideas into new or better products and services that create value for your business. It is our space to innovate.
If your team has a business problem that you think could be solved using digital technologies, or an idea for a new product, or a service that needs to be improved, bring to our Q. Lab and we’ll use Human Centred Design techniques and lean principals to create a Proof of Concept and build a business case for investment.
- Problem definition
- Idea generation, evaluation and selection
- Design sprints & rapid prototyping
- User testing (proof of concept)
User Experience Design
Our UX designers, UI designers, Information Architects, content designers and developers work together to design digital products – websites and apps – and services that transform your customer experience and drive business performance.
- User research
- User journey mapping
- User story creation
- Design prototyping
- UX testing & optimisation
Development & Delivery
We build websites, apps and bespoke software using the latest technologies. We follow best-practice software development processes to create accessible products that comply with industry guidelines. We support your internal teams to manage the deployment of your products to your preferred hosting environment and build integrations with your chosen CMS, and any other third-party software products and systems you require.
Future Vision & Support
As a strategic partner, we support you with regular, planned Future Vision sessions during which we’ll help you consider how emerging technologies are driving the evolution of your market and plan how your business will respond to maintain a consistently excellent customer experience.
Our support desk service provides peace of mind by providing priority access to developers and designers, if issues arise with your website, mobile apps or software platforms.
We’ve worked with dozens of different technology platforms over the years and we’ve built, integrated and supported software on all the main web technology stacks.
Whatever your project and business require – be it CMS, CRM, eCommerce, HR, ePOS or anything else - if you have a preference, we can work with it. If you don’t, we can help you decide which is the right solution to enable the best possible customer experience.