Welcome to Q.Lab.
We promised in our How to Build a Problem Solving Machine post to share some more details of how our customers work with us in our Q. Lab to solve complex business problems using design thinking. Central to this idea is the belief that, for the approach to work properly, a multi disciplinary team must be encouraged to embrace ambiguity and supported to work together using a series of associated design processes and activities that support successful problem solving.
How to build a problem solving machine.
In our last post, we wrote about the importance for organisations of learning to fall in love with problems and how we think a few mindset changes in the way people within a business think about problems can drive innovation and transformational change.
In this post, we’re going to talk about how we, at Qrious, help organisations to solve complex business problems quickly and cost effectively using design thinking.
Fall in love with problems.
Sadly, it happens all too often. When faced with an undesirable outcome, busy people working in busy businesses, operating in highly competitive industries, encounter a problem. Driven to solve that problem quickly and at minimal cost, they default to ‘solution mode’.
Eager to get a problem off their desk and without stopping to identify the root cause of the problem, people implement a solution they instinctively think will solve it.
Getting UX research right.
It is dangerous to rely on our own perception of the world. The biases of our own personal experiences mean that our beliefs about our services - what goals people have, how they want a service delivered, the values they project on the service – may not be accurate. Many projects are built on shifting sands - rapid social, technological, and cultural changes mean that no products or services are ever fixed forever.
We're changing our Status.
Building on the last decade of success and following a phase of rapid growth, Status Digital is having an overhaul and are becoming ‘Qrious’; curious about design, curious about technology and innovation and even more curious about your customers (and ours!).
We’ve built a team of business transformation and customer experience experts that are ready to help ambitious businesses to better understand their customers, so together, we can design innovative services and digital products that deliver transformative and lasting business improvements.